Shipping And Delivery Infor
Please note that we require 2 to 4 working days on average to fullfill your order before dispatching it .Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 7 business days. Please consider any holidays that might impact delivery times. Customers will be refunded the full amount of their order if they don't receive it within 2-3 weeks of ordering.
At prettybirds.co, we celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Order cancelations & order modifications:
Order cancelations and modifications can only be made within 12 hours after placing your orders. Once an order has passed into Production no order cancellations and modifications can take place.
Please contact us immediately at support@prettybirds.co if you want to cancel or modify your order.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. I Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
We will not refund or assume liability for orders that are lost due to incorrect shipping address. It is the responsibility of the buyer to make sure that the shipping address entered is correct. Customers can only correct their shipping address or cancel their order within 12 hours after placing their order. Please contact us immediately at support@prettybirds.co. If you believe you have provided an incorrect shipping address.
Returns:
By placing an order on prettybirds, you are responsible for the cost of return shipping back to prettybirds. Please refer to our Return Policy for further information on how to make a return.
Lost/Stolen Packages:
prettybirds.co is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at
support@prettybirds.co
