RETURN & REFUND

* ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED *

Requests for returns, exchanges or refunds must be made within 7 days of receiving your order.

If you need to return, exchange or refund your order, please read the following instructions carefully:

REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER

You received the wrong item
Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to support@prettybirds.co .com and one of the team will follow it up for you.

You received a damaged/faulty item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case, you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (support@prettybirds.co) stating your order number and please include a photo of the damaged good. If we can see in the photo it is damaged, we will send you a new item 100% free of charge ASAP

If you meet the above criteria please shoot us an email to support@prettybirds.co
Also, we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we’d love to learn from your experience to even up our quality some more.

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
The item(s) have been worn or washed
The item(s) have been altered in any way
The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
The item(s) do not have the original tags on them
The item(s) were a Final Sale item, big sale periods such as: Halloween, Christmas, Black Friday, Patrick’s Day, etc.. which are applied their coupon code.

Terms & Conditions

To begin initiating a return, within 14 calendar days of delivery, please return your item to our address below and reach out to our customer support team at support@prettybirds.co to confirm the return.

Return the new, unopened items to us within 14 calendar days of delivery.
Simply contact our support team at support@prettybirds.co if you have any questions regarding your return.
For any product valued over $10 you should consider using a trackable shipping service or purchasing shipping insurance.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.
Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item.
We provide a refund to your original payment method for all full-priced items.
Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.

Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process (Please see above for designated return process).

If you have any questions at all regarding our Return & Refund Policy please reach out directly to us at support@prettybirds.co. and one of our customer support specialists will help within 1 business day.

RETURN & REFUND

* ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED *

REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

Terms & Conditions

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RETURN & REFUND

*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***

REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

Terms & Conditions

* ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED *